The voice analytics market by component covers solutions and services. The solution segment outperforms the services segment and would see growth in the future, due to higher adoption of solutions. The voice analytics solution empowers users to analyze recordings of conversations to identify the emotions and intent of the speakers. It analyzes the audio patterns for certain features, such as tone, stress, tempo, pitch, and rhythm. It helps enhance customer satisfaction and competitive intelligence, reduce customer churn by predicting at-risk customers, and identify risks and frauds.